Weekly Ecommerce Automation articles, videos and tips by Marcus Schappi.

🔑 How to Reset Customer Password on Shopify

Published on 21 Feb 2020

Sometimes customers forget their Shopify Account password and will ask you for it. You cannot access their password stored within Shopify, however you can help the customer reset the password in Shopify.

Log into your Shopify Admin

Log into your Shopify Admin by visiting accounts.shopify.com.

View the Customer Record by searching for the Customer

Click the “Reset password” Link

The “Reset password” link is grey and will be under the customer’s name within the Shopify Admin.

Click the “Reset Password” button to confirm

Shopify will ask if you if really want to reset the password for this customer and lets you know that the customer will be sent an email with instructions to reset their password.